Mentoring ITIL v3 Foundation (ITV3F)
Descrição
SkillSoft Mentors are available to help students with their studies for the ITIL V3 Foundation (ITV3F) exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
Público Alvo
Individuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Pré-requisitos
Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam.
Duração esperada (horas): 0.0
Objectivos
Service Management as a practice
The Service Lifecycle
Generic concepts and definitions
Key Principles and Models
Processes
Functions
Roles
Technology and Architecture
Número do curso: mntitv3f